Serpa Automotive Group
Automotive Service Manager at Serpa
Job Description
Lead the Service Department at Serpa Chrysler Dodge Jeep RAM as an Automotive Service Manager. Focus on customer satisfaction, team performance, and effective communication for continuous improvement.
This full-time, permanent role demands excellence in customer retention and profitability. You'll set goals for service staff while ensuring compliance with regulations and manufacturer warranty policies. Additionally, your leadership and problem-solving skills will be crucial in resolving customer complaints and building a client-focused team.
Key Responsibilities:
• Maintain high Customer Satisfaction scores
• Train and evaluate service staff performance
• Address customer complaints promptly
• Ensure compliance with dealership and warranty policies
• Conduct regular quality inspections of repairs
Requirements:
• 5+ years in service department roles
• 3+ years in supervisory positions
• Proficient in Microsoft Office and CDK
• Strong understanding of ...
This full-time, permanent role demands excellence in customer retention and profitability. You'll set goals for service staff while ensuring compliance with regulations and manufacturer warranty policies. Additionally, your leadership and problem-solving skills will be crucial in resolving customer complaints and building a client-focused team.
Key Responsibilities:
• Maintain high Customer Satisfaction scores
• Train and evaluate service staff performance
• Address customer complaints promptly
• Ensure compliance with dealership and warranty policies
• Conduct regular quality inspections of repairs
Requirements:
• 5+ years in service department roles
• 3+ years in supervisory positions
• Proficient in Microsoft Office and CDK
• Strong understanding of ...