Automotive Customer Service Representative (Bilingual: French / English) On-Site

Automotive Customer Service Representative (Bilingual: French/English) – On‑Site

The role requires an individual to interact with automotive customers via phone and the Internet, providing support and resolving routine product and service questions. The position is open to applicants 18+ who hold a secondary education and are fluent in both French and English. Military veterans are encouraged to apply.

Responsibilities

• Assist automotive customers, responding to inquiries and resolving concerns about client products and services.
• Troubleshoot hardware, software, networking, or other technical issues; make follow‑up outbound calls and follow escalation procedures as needed.
• Provide inbound support for technical issues, billing concerns, and vehicle connectivity needs.

Qualifications

• 18 years or older with secondary education.
• 1‑3 years of customer service experience in a contact‑center e...