Convergys
Automotive Client Service Consultant
Job Description
Enhance customer satisfaction as an Automotive Client Service Consultant. Manage inquiries and provide critical support through effective communication and troubleshooting techniques.
In this on-site position, you will play a pivotal role in handling customer interactions and resolving vehicle-related issues. With a background in customer service and a passion for the automotive industry, you'll document inquiries and maintain consumer affairs case files for seamless operations. This role is rooted in collaboration and commitment to delivering excellence.
Key Responsibilities:
• Engage with customers on inbound and outbound communications
• Maintain accurate documentation of inquiries and resolutions
• Inform customers about campaign details and updates
• Serve as a liaison for consumer affairs issues
• Efficiently address dealership complaints and warranty claims
Requirements:
• High School Diploma or GED is necessary
• 2-3 years customer service experien...
In this on-site position, you will play a pivotal role in handling customer interactions and resolving vehicle-related issues. With a background in customer service and a passion for the automotive industry, you'll document inquiries and maintain consumer affairs case files for seamless operations. This role is rooted in collaboration and commitment to delivering excellence.
Key Responsibilities:
• Engage with customers on inbound and outbound communications
• Maintain accurate documentation of inquiries and resolutions
• Inform customers about campaign details and updates
• Serve as a liaison for consumer affairs issues
• Efficiently address dealership complaints and warranty claims
Requirements:
• High School Diploma or GED is necessary
• 2-3 years customer service experien...