Empereon Constar LATAM
Auditor de calidad pasante
Job Description
Bilingual Quality Analyst (QA) – Call Center
Location: (City / Remote / Hybrid)
Schedule: Full-Time
Customer Service / Call Center
We are looking for a detail-oriented and results-driven Bilingual Quality Analyst (QA) to join our growing team. The ideal candidate will be responsible for monitoring customer interactions, identifying improvement opportunities, providing coaching and feedback, and ensuring compliance with quality standards and operational procedures.
If you are passionate about customer experience, data analysis, and continuous improvement, we would love to hear from you.
Monitor and evaluate customer interactions (calls, chats, and emails) based on quality standards.
Conduct quality audits and provide constructive feedback to agents and supervisors. Identify performance trends and areas of opportunity. Generate quality reports and KPI analysis. Support coaching and development initiatives to improve agent performance. Collabor...