Ingram Micro
Associate Technical Support Engineer: Bilingual Role in IT Solutions
Job Description
Join as a Bilingual Associate Technical Support Engineer to provide top-tier technical assistance. Engage actively with engineering and product teams to resolve complex issues for an enhanced customer journey.
This hybrid role demands a passion for technology and customer service, allowing you to tackle various technical challenges. You'll help clients navigate through software, API, and infrastructure issues while fostering continuous product improvement. Collaboration is key in achieving excellence in customer support.
Key Responsibilities:
• Address complex client technical service requests
• Troubleshoot software, API, and hardware integration issues
• Work collaboratively on bug resolution and feature requests
• Develop and curate technical documentation and FAQs
• Partake in out-of-hours support for urgent matters
Requirements:
• 2-4 years in a technical support or engineering role
• Must be bilingual in English and French
• Deep knowledge of SaaS...
This hybrid role demands a passion for technology and customer service, allowing you to tackle various technical challenges. You'll help clients navigate through software, API, and infrastructure issues while fostering continuous product improvement. Collaboration is key in achieving excellence in customer support.
Key Responsibilities:
• Address complex client technical service requests
• Troubleshoot software, API, and hardware integration issues
• Work collaboratively on bug resolution and feature requests
• Develop and curate technical documentation and FAQs
• Partake in out-of-hours support for urgent matters
Requirements:
• 2-4 years in a technical support or engineering role
• Must be bilingual in English and French
• Deep knowledge of SaaS...