Associate Manager - Contact Center (Xico)

Job Title

Associate Manager, Client Experience

Location

Paseo de la Reforma, CDMX (Onsite)

Industry

Contact Centers

Job Summary

We are seeking an Associate Manager to support and enhance operational excellence within our Technical Support department. In this role, you will collaborate closely with the Client Experience Sr. Manager to oversee projects, streamline processes, and nurture key stakeholder relationships. Your core responsibilities include managing administrative tasks, improving communication across departments, and driving operational success. If you excel in organization, collaboration, and delivering results, this role is for you.

Roles & Responsibilities

• Strategic Support : Provide high-level leadership to contact center operations, ensuring performance aligns with business KPIs.
• Data-Driven Decision-Making : Manage follow-ups, documentation, and analytics to inform...