KGI Asia
Associate, International Wealth Management, System Service Team (Ref: 02024-IWMSSA-KGI)
Job Description
Responsibilities Assist in providing first-line support for digital systems, troubleshooting issues, and resolving user inquiries related to trading systems Support daily digital system requests and issues, ensuring effective and timely resolutions while maintaining communication with users and stakeholders Support system administration, including managing user accounts, permissions, and limit adjustments Assist in the preparation of test plans and test cases Support the performance of User Acceptance Testing (UAT) on the digital platforms. Maintain regular system checks and maintenance tasks Help improve release management responsibilities – acting as the gatekeeper for the production and UAT environments, ensuring all changes are correctly applied, tested, and deployed Identify manual tasks for automation and help improve workflows Assist in incident management activities – coordinating and resolving inciden...