Manulife
Associate Director / Senior Manager, Business Transformation
Job Description
We are seeking an **Associate Director / Senior Manager, Payments** to lead business analysis for our payments transformation agenda and manage a small team of Business Analysts. This role will drive the modernization of our **collections and payouts** , accelerate **digital payment adoption** , and strengthen **risk, control, and operational efficiency** across customer, agent, and operations journeys.
The successful candidate will work closely with Business, IT, Operations, Risk, Finance, Distribution, and external banking / payment partners. You will be accountable for **requirements quality** , **solution design integrity** , and **end‑to‑end payment journey excellence** , while coaching and developing BA talent in the payments domain.
**Position Responsibilities:**
1. Leadership & People Management
+ Lead and manage a team of **Business Analysts** focused on payments, including work allocation, coaching, performance feedback, and skil...
The successful candidate will work closely with Business, IT, Operations, Risk, Finance, Distribution, and external banking / payment partners. You will be accountable for **requirements quality** , **solution design integrity** , and **end‑to‑end payment journey excellence** , while coaching and developing BA talent in the payments domain.
**Position Responsibilities:**
1. Leadership & People Management
+ Lead and manage a team of **Business Analysts** focused on payments, including work allocation, coaching, performance feedback, and skil...