Be responsive to changes in the schedule and liaise with relevant team members.
Monitor and accurately record care calls, hours delivered, staff sickness levels and report to the manager on a weekly basis, ensuring accurate records are always maintained.
Monitor and accurately record all late and/or missed calls and ensure that the manager is kept informed of all details on a weekly basis and that accurate records are maintained.
Monitor and report capacity availability and recruitment need to the manager on a weekly basis.
Be part of the on-call rota
Ensure confidentiality is maintained and always respected as per GDPR.
Always adhere to company policies and procedures
Care Reviews with customers
Care plans for new customers
Updating care plans on the system
Adding tasks to the app
Adding medication to the app
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