Asset Performance Representative

Position Information

• Department: YMFCA
• Location: 480 Gordon Baker Road
  • Hybrid
• Status: 1 Year Contract
• Reports to: Manager, Asset Performance

Summary of Responsibilities

Mitigate retail credit losses by minimizing consumer loan portfolio delinquency while being an advocate of the customer.

Key Duties & Responsibilities

• Complete collection calls in a dialer environment to meet and exceed predefined targets aimed at reducing delinquency and avoiding losses.
• Complete skip tracing to locate customers who are avoiding contact.
• Identify and elevate potential loss scenarios at an early stage to mitigate loss exposure.
• Collaborate with team members to optimize department efficiency and the customer experience.

Experience Requirements

• Program of Study: General
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