APS Coordinator

Overview

Dynacare is hiring a Bilingual APS Coordinator for a 12‑month, full‑time contract (37.5 hours per week) in the Insurance Services discipline. The role is remote, with shifts Monday‑Friday (9‑5 PST / 10‑6 MST / 11‑7 CST). Two positions are available.

Responsibilities

• Contact medical facilities to secure patient medical records on behalf of the insurance company.
• Confirm patient file details, verify that all required documentation is provided, and submit orders.
• Ensure payment is issued when required.
• Make follow‑up calls according to the contact cycle programmed in the system to receive records as quickly as possible.
• Document each call with status notes and pertinent details.
• Manage faxes from doctors/clinics and document the file.
• Follow SOPs to maintain compliance with insurance carriers and medical facilities.
• Maintain call quality while meeting daily processed‑call...