Application Support Specialist Role in Hamilton

Step into a vital role with the City of Hamilton as an Application Support Specialist focused on Planning, Permitting, and Licensing platforms. Support the Computronix POSSE system and enhance its performance through technical expertise.

This role, under the Supervisor of Business Applications, demands proficiency in system administration and ITIL frameworks. Collaborating with various stakeholders, you will manage software integrations and ensure compliance with established protocols.

Key Responsibilities:
• Manage technical administration of the Computronix POSSE platform
• Collaborate on operational support and change implementations
• Assign user roles and manage security access
• Lead system enhancements in line with project goals
• Troubleshoot user issues through the IT Service Management application

Requirements:
• University Degree or applicable Diploma in IT fields
• Minimum 5 years of relevant I...