Application Support Engineer (Ciudad de México)

Full-time

• Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
• Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
• Collaborate internally and support the technical onboarding of new customers including users’ set‑ups, configurations, etc
• Monitoring & validating data automated processes
• Document knowledge and help educate colleagues and teammates on technical cases
• Keep current with product knowledge and latest features and functionality

• Experience providing technical support or being part of implementation team
• Good level of written and spoken English - must have!
• Great written and verbal client communication skills
• Strong troubleshooting and problem‑solving skills while being highly detail oriented