Onepoint
Application Production Support Analyst at Wepoint
Job Description
Join Wepoint as an Application Production Support Analyst and provide vital support for brokerage and risk applications utilized by teams in New York. Showcase your Linux, SQL, and Python skills in a dynamic and collaborative environment.
This role is central to ensuring application stability and performance in a brokerage office. You will work with development teams to resolve major production issues, manage user tickets, and maintain high service levels. This position offers the chance to learn key practices and gain financial insights while contributing to technological improvements.
Key Responsibilities:
• Provide technical support and troubleshooting for applications
• Assist with morning stability checks before market opens
• Manage user ticket log efficiently using Unity
• Collaborate closely with the development team on incidents
• Engage in continuous learning and skill enhancement
Requirements:
• Bachelor's degree in computer science or equivalent
This role is central to ensuring application stability and performance in a brokerage office. You will work with development teams to resolve major production issues, manage user tickets, and maintain high service levels. This position offers the chance to learn key practices and gain financial insights while contributing to technological improvements.
Key Responsibilities:
• Provide technical support and troubleshooting for applications
• Assist with morning stability checks before market opens
• Manage user ticket log efficiently using Unity
• Collaborate closely with the development team on incidents
• Engage in continuous learning and skill enhancement
Requirements:
• Bachelor's degree in computer science or equivalent