APAC L3 Technical Support Consultant - Complex Issue Solver

Role, Inc. is seeking an L3 Technical Support Consultant to work remotely with our professional team assisting reselling partners in the APAC region. The candidate will need to troubleshoot complex issues across hardware and software systems and provide guidance to new team members.

This role requires over 3 years of experience in advanced technical support, especially in medical or dental technology environments. Responsibilities include managing escalations, developing knowledge base articles, and ensuring customer satisfaction through effective solutions.