Analyst Sr, Business Systems

At Bombardier, our employees work together to develop mobility around the world, one good idea at a time.
If you have a good idea, we'll provide the environment in which it will thrive and grow into a great product or customer experience.
Your ideas are our fuel.
**In your role, you will**:
- Be the second point of contact for escalations
- Deliver IT exemplary support service to the users
- Contribute to the improvements of production processes
- Ensure exceptional levels of support service
- You will be responsible to provide 2nd line support to Bombardier users
- Ensure exceptional levels of support service
- Fix and resolve issues and queries where possible
- Respond and monitoring alarms via our industry leading monitoring software
- Engage with 2nd and 3rd line teams to seek advice or escalate complex issues
- Ensure timely resolution of request in line with agreed SLAs
- At least 9 or more years of experience in a servic...