Dream Unlimited
Analyst Role in Technical Support Team
Job Description
Be part of Dream's dynamic Technical Support team as an Analyst! Assist over 600 users by resolving essential technical issues in an engaging environment.
This full-time Analyst role will see you working diligently to provide support within Windows 11 and macOS environments. You will work closely with both technical and non-technical users, solve issues with hardware and software, and ensure user satisfaction through effective communication. Your contributions are vital in maintaining seamless operations across Dream's businesses.
Key Responsibilities:
• Deliver technical support via various communication channels
• Diagnose and resolve systems and application problems
• Document incidents and track service requests
• Collaborate with IT teams to optimize support processes
• Manage IT inventory and assist in procurement
Requirements:
• 3+ years experience in IT support roles
• Proficient in Microsoft 365 and ServiceNow
• Solid understanding of mobile de...
This full-time Analyst role will see you working diligently to provide support within Windows 11 and macOS environments. You will work closely with both technical and non-technical users, solve issues with hardware and software, and ensure user satisfaction through effective communication. Your contributions are vital in maintaining seamless operations across Dream's businesses.
Key Responsibilities:
• Deliver technical support via various communication channels
• Diagnose and resolve systems and application problems
• Document incidents and track service requests
• Collaborate with IT teams to optimize support processes
• Manage IT inventory and assist in procurement
Requirements:
• 3+ years experience in IT support roles
• Proficient in Microsoft 365 and ServiceNow
• Solid understanding of mobile de...