Analista de calidad

Bilingual Quality Analyst (QA) – Call Center

Location: (City / Remote / Hybrid)

Schedule: Full-Time

Industry: Customer Service / Call Center

About the Role

We are looking for a detail-oriented and results-driven Bilingual Quality Analyst (QA) to join our growing team. The ideal candidate will be responsible for monitoring customer interactions, identifying improvement opportunities, providing coaching and feedback, and ensuring compliance with quality standards and operational procedures.

If you are passionate about customer experience, data analysis, and continuous improvement, we would love to hear from you.

Key Responsibilities

* Monitor and evaluate customer interactions (calls, chats, and emails) based on quality standards.

* Conduct quality audits and provide constructive feedback to agents and supervisors.

* Perform calib...