Bank of Montreal
AIR MILES Business Analyst Role
Job Description
Drive strategic business improvements at AIR MILES as a Business Systems Analyst involving ServiceNow expertise in a hybrid capacity based in Toronto. Leverage data-driven skills to optimize services.
This role requires a skilled analyst to support ServiceNow ITSM, Asset Management, and Discovery initiatives backed by at least five years of experience. You will be responsible for eliciting and documenting requirements while collaborating closely with technical teams to ensure successful project outcomes.
Key Responsibilities:
• Gather and document business requirements via workshops
• Manage the ServiceNow development backlog effectively
• Translate business needs into functional specifications
• Develop process flows and perform data analysis
• Coordinate User Acceptance Testing and validation activities
Requirements:
• Minimum 5–7 years of experience in relevant fields
• Strong understanding of ServiceNow platform and methodologies
• Proficient in rep...
This role requires a skilled analyst to support ServiceNow ITSM, Asset Management, and Discovery initiatives backed by at least five years of experience. You will be responsible for eliciting and documenting requirements while collaborating closely with technical teams to ensure successful project outcomes.
Key Responsibilities:
• Gather and document business requirements via workshops
• Manage the ServiceNow development backlog effectively
• Translate business needs into functional specifications
• Develop process flows and perform data analysis
• Coordinate User Acceptance Testing and validation activities
Requirements:
• Minimum 5–7 years of experience in relevant fields
• Strong understanding of ServiceNow platform and methodologies
• Proficient in rep...