Agent Experience Analyst

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top‑up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

The Agent Experience Analyst works with the organization to find areas where performance or processes can be improved and helps develop strategies to stay competitive.

• Evaluating agent’s needs, internal workflows, and business processes
• Overseeing detailed business analysis and process reengineering tasks/projects
• Collaborating with business and IT leaders to create new process designs
• Interpretin...