CMH Heli-Skiing
Advisor for Luxury Guest Experiences
Job Description
Become a vital part of CMH Heli-Skiing & Summer Adventures in Banff as an Advisor for Guest Experiences. This full-time role emphasizes high-level guest service and relationship management to enhance the luxury travel journey.
As a Guest Experience Advisor, you will build trust and familiarity with guests, guiding them through their experience from initial inquiries to post-trip engagement. This role is crucial in ensuring guests feel valued and receive personalized attention throughout their journey.
Key Responsibilities:
• Establish trust to drive repeat bookings and loyalty
• Anticipate guest needs and provide personalized service
• Facilitate seamless booking and offering customization
• Communicate guest preferences with operational teams
• Engage with guests post-trip to promote rebookings
Requirements:
• Relevant post-secondary education
• At least 2 years of experience in guest services or sales
• 3+ years in the luxury hospitality or adventure ...
As a Guest Experience Advisor, you will build trust and familiarity with guests, guiding them through their experience from initial inquiries to post-trip engagement. This role is crucial in ensuring guests feel valued and receive personalized attention throughout their journey.
Key Responsibilities:
• Establish trust to drive repeat bookings and loyalty
• Anticipate guest needs and provide personalized service
• Facilitate seamless booking and offering customization
• Communicate guest preferences with operational teams
• Engage with guests post-trip to promote rebookings
Requirements:
• Relevant post-secondary education
• At least 2 years of experience in guest services or sales
• 3+ years in the luxury hospitality or adventure ...