Rem Zen
Administrative Assistant
Job Description
**Position Overview**:
**Key Responsibilities**
**Client Engagement**:
oEngage clients, offering detailed information on HVAC services such as maintenance, service ,1 time cleanings, and our 2 year programs
oGather necessary information to understand client needs and provide initial information for maintenance / consultations, 1 time cleanings, and repair services.
oEducate clients about our services and available options to meet their needs.
**Follow-up and Escalation**:
oConduct follow-up communications with clients to answer any additional questions and address concerns.
oEscalate client requests for detailed estimations to the appropriate estimation team member.
oCoordinate with the estimation team to ensure timely and accurate preparation of estimates for client projects.
oCoordinate with service department to ensure timely and quick response time for service calls
**Collections Management**:
oMonitor client accounts to ensure timely payment of ...
**Key Responsibilities**
**Client Engagement**:
oEngage clients, offering detailed information on HVAC services such as maintenance, service ,1 time cleanings, and our 2 year programs
oGather necessary information to understand client needs and provide initial information for maintenance / consultations, 1 time cleanings, and repair services.
oEducate clients about our services and available options to meet their needs.
**Follow-up and Escalation**:
oConduct follow-up communications with clients to answer any additional questions and address concerns.
oEscalate client requests for detailed estimations to the appropriate estimation team member.
oCoordinate with the estimation team to ensure timely and accurate preparation of estimates for client projects.
oCoordinate with service department to ensure timely and quick response time for service calls
**Collections Management**:
oMonitor client accounts to ensure timely payment of ...